B) Insurance and contract questionsProfessional liability / civil liability insurance: Ask what insurance covers their activity, the coverage limits, and what it covers/excludes.
Written contract / engagement letter: Request a written agreement that states:
- Scope of service (what they will and won’t do)
- Service timeline assumptions and your responsibilities (document delivery times, decision points)
- Data handling and confidentiality
- Complaint/escalation process
- Termination/cancellation terms
C) Fee transparency (and “what is included”)All fees in writing: Ask for a written schedule of all fees you may pay (fixed, percentage, success fees), plus when they become due.
Refundability: If any fee is paid upfront, ask what happens if:
- the bank declines
- the valuation is low
- you change property
- you decide not to proceed
What is included: Clarify whether the fee includes:
- pre-assessment
- submitting to multiple banks
- negotiation of conditions
- support through valuation, underwriting, and notary
- support if the first bank declines
D) Conflicts of interest and “who benefits”Bank commission: Ask whether the broker receives a commission from the bank and whether it varies by bank/product.
Third-party referral fees: Ask whether they receive any payment from:
- estate agents / developers
- lawyers / conveyancers
- insurers (life/home)
- currency exchange providers
Linked product pressure: If they push specific insurance products or add-ons, ask:
- whether they earn from it
- whether it is mandatory for approval or optional for pricing
- the cost impact over the full mortgage term
E) Process quality and timeline risk controls- Pre-deposit assessment: Will they assess feasibility before you sign arras or pay a large deposit?
- Document checklist: Do they provide a clear checklist tailored to your country/income type?
- Plan B: What happens if the valuation comes in low, or the first bank declines?
- Communication cadence: Who updates you, how often, and in what format?